Since the Pandemic we are staying home much more, even working from home. Many see this as an ideal time for home improvements and maintenance. Why Search tradespeople are here to do exactly that. We are always working to introduced additional guidance for our trade members to ensure that they get your job done safely.
Due to Covid-19 we advice every member to follow advice and guidelines on the government website.
For more information and updates, please visit gov.uk or your local government site.
Why Search members are to be professional at all times when in contact and communication with customers.
For a business to be successful, communication is essential, Please see the guidelines below, to help and support you when in contact and communication with customers.
We ask our members to be clear and honest when providing quotes, payments and contract documentation that is required for your job. This will assist ensure the progress of works are underway so you are kept fully informed, during and after the works are completed.
Customer reviews are essential to Why Search. All members want to build a good reputation and they rely on reviews . At Why Search we also rely on reviews to be able to monitor the progress of our members.
We have a team to ensure the reviews are genuine, that aim to look at reviews in various ways. By contacting the customers by phone and email who have left a review.
We know how challenging it is to find the right tradespeople you can trust. At Why Search we go out of our way to find you the best there is for all your jobs, even the odd jobs! We have high standards, so why shouldn’t the tradespeople we work with have the same. We evaluate and assess each of our tradespeople to meet our high standards. However, there are times when things may not go your way as expected. The important bit here is, to quickly resolve any issues and customer dissatisfaction. All members are required to discuss your concerns and handle your complaint appropriately.
Before members are accepted they will need to go though vetting checks. To ensure members are meeting our standards and their progress, we will observer and check reviews on a continuous basis.