What
  • Bathrooms
  • Boiler Repair
  • Builder
  • Carpenter
  • Central Heating
  • Electrician
  • Fencing
  • Gardener
  • Handyman
  • Landscaper
  • Locksmith
  • Painter
  • Plasterer
  • Plumber
  • Roofer
  • Tilers
Where

The Why Search Standard

The Why Search Standard

We want to ensure every member follows, working safely in consumer's homes, adheres to Personal and Professional, Conduct Communications Quotes, payments, contracts, Customer reviews, Resolving issues and Membership requirements.

  • Working safely in consumer's homes

  • Personal and Professional Conduct

  • Communications

  • Quotes, payments and contracts

  • Customer reviews

  • Resolving issues

  • Membership requirements

The Why Search Standard will be followed by and applies to all directors/owners and employees or sub-contractors. If any member Fails to comply with any of the Why Search Standards, this will result in a full review of the membership and could lead to suspension or termination of membership.

The Why Search Standard

Since the Pandemic we are staying home much more, even working from home. Many see this as an ideal time for home improvements and maintenance.  Why Search tradespeople are here to do exactly that. We are always working to introduced additional guidance for our trade members to ensure that they get your job done safely.

Members agree to:

  • Due to Covid-19  we advice every member to follow advice and guidelines on the government website.

  • For more information and updates, please visit gov.uk or your local government site.

Why Search members are to be professional at all times when in contact and communication with customers.

Member Agreement includes:

  • Remain Professional and respectful to all customers, properties they work in and customers possessions at all times
  • Members will refrain from and will not cause verbally or physically confrontational behaviour towards customers or general public
  • At all times they must respect customers privacy and maintain confidentiality with information obtained by working with customers and their properties
  • Keep the area and surroundings areas safe, for the length of time it takes for the works being carried out and completed
  • Member must make all arrangements before any visits to customers properties
  • Fully meet and comply with current Health & Safety requirements and only carry out works within their professional ability/standards
  • All goods provided should meet customers requirements, be fit for purpose and meet standards of UK legislation
  • Only acquire relevant contact information for potential customers via lawful method and do not undertake door to door sales

For a business to be successful,  communication is essential, Please see the guidelines below, to help and support you when in contact and communication with customers.

Members agree to:

  • Be open and upfront in providing realistic information about the length of the job, cost and completion time
  • Identify quickly and advise customers if they are unable to carry out agreed work, giving customers time to locate an alternative tradesperson
  • Be on time and keep all appointments booked. If members are unable to attend the agreed time or date, they must notify the customers to re- schedule
  • Communicate any call-out charges to the customer before attending the works
  • Reply and respond to all customer communications and contact in a professional, timely manner.
 

We ask our members  to be clear and honest when providing quotes, payments and contract documentation that is required for your job. This will assist ensure the progress of works are underway so you are kept fully informed, during and after the works are completed.

Members Agreement :

  • Be transparent and clear, and have an quotation document that is detailed and customer agrees to 
  • Before and/or during works, both customer and trades agree in writing any changes to the agreed quote/contract prior to the work/additional work being completed or carried out
  • Terms & Conditions to be provided (and in accordance with the Consumers Rights Act 2015) and to include 14 day cooling off period if applicable
  • Supply invoices to customers including payment terms
  • Trades will not take full payment until work is finished and payment. Cash payment should not be asked for.

Customer reviews are essential to Why Search. All members want to build a good reputation and they rely on reviews . At Why Search  we also rely on reviews to be able to monitor the progress of our members.

Members Agreement:

  • It is up to members to request reviews from their customers and not pressure any customer to leave a good review
  • See guidelines on how to collect reviews 
  • Will only provide genuine reviews. As stated in the Why Search Standard

We have a team to ensure the reviews are genuine, that aim to look at reviews in various ways.  By contacting the customers by phone and email who have left a review. 

We know how challenging it is to find the right tradespeople you can trust. At Why Search we go out of our way to find you the best there is for all your jobs, even the odd jobs! We have high standards, so why shouldn’t the tradespeople we work with have the same. We evaluate and assess each of our tradespeople to meet our high standards. However, there are times when things may not go your way as expected. The important bit here is, to quickly resolve any issues and customer dissatisfaction. All members are required to discuss your concerns and handle your complaint appropriately.

Before members are accepted they will need to go though  vetting checks.  To ensure members are meeting our standards and their progress, we will observer and check reviews on a continuous basis.

Membership requirements we expect all members to follow are:

  • Give correct and up to date information in order to complete vetting checks throughout membership
  • Have valid up to date Public Liability Insurance throughout their membership. If this is not up to date this will be shown on their profile page
  • Only complete work within their professional ability and be able to give proof of accreditation where legally obliged to hold
  • Inform us of any changes to the business, including change of ownership, legal status or address
  • Any CCJ are required to be settled by members
  • Manage and liaise with all complaints in a professional and timely manner
  • Follow the Why Search Terms and Conditions