The moment you realise there is a potential issue, we advise you to contact the trader who arranged/carried out the work.
Be assured there are many tradespeople that will take this opportunity to resolve any issues
Always be Prepared…
Things to consider, be Clear, have the Facts when communicating to the trade person.
Need further advice on what to do when you have a complaint click here
We will provide support by working with you and the tradesperson to reach a suitable resolution
With Why Search support, there is a greater chance of a resolution being achieved. We are here to advise both parties on any possible next steps
If you were unable to resolve your issue using steps 1 & 2 , please following the next steps
Your reviews and experiences are important to us, they ensure we only keep the right members on board at Why Search.If
We will publish negative reviews and give the trade a chance to resolve complaints, allowing them 7 days to do this. We have discovered this usually is the best practice and results in a much better outcome for you
If you have a more serious complaint, your review is published after 7 days. This will give the trade in question the opportunity to respond to reviews with a Right of Reply which is published alongside your review.
We cannot publish anonymous reviews, as we won’t able to notify our members of any reviews and thus this doesn’t give then a chance to resolve the issue. If you still want to remain anonymous, we would recommend you to notify us of your experience. So we can can monitor how trades are conducting themselves and their business
We may request documentation in order to assist us further. This could be quotes/invoices, a contract or proof of payment as well as any pictures and reports. Exchanges between both parties are useful as we can act on what we receive.
All issues are to be raised within 24 months of the work being undertaken (unless a guarantee or warranty is in place)
Once the issue is resolved you can choose to continue to publish your original review or alternatively you can withdraw your comments or change them by notifying us